Shipping & Returns FAQ
How much is shipping?
- We are happy to offer FREE 2-3 DAY EXPEDITED SHIPPING to ALL STATES IN THE US (given that USPS does not experience delays on their end)!
- Due to USPS shipping limitations, Hawaii and Alaska shipment times are longer (around 5-10 business days).
- International Shipping varies but we've done everything to make it as affordable as possible :)
- **UPDATE: Please note that due to the Ukraine-Russian war impacting gas prices, shipping rates worldwide have gone up exponentially. We thank you for your understanding with our temporarily increased rates.
- **Australia Customers: Due to the pandemic, Australia has blocked all USPS shipments that aren't express mail. Therefore, we can only go with UPS, which is much more expensive. We wish we had a say in this; thank you for understanding and supporting our business regardless!
Do you ship internationally?
- Yes! We ship worldwide! :)
- PLEASE NOTE: Customers are responsible for any international fees at the custom, as this fee is unrelated to our shop.
How do I track my package?
- We will email you with all of your order information as soon as we have a tracking number available!
- You can check on the status of your order at any time by inputting your tracking # into USPS here, or emailing our customer support at firstname.lastname@example.org.
How long does it take for an order to arrive?
**PLEASE NOTE: DUE TO THE PANDEMIC, USPS HAS BEEN SEEING MAJOR DELAYS WORLDWIDE. THIS IS COMPLETELY OUT OF OUR CONTROL (hoping portals get invented soon ;)), SO WE THANK YOU FOR YOUR PATIENCE AND UNDERSTANDING!**
- Processing time: 2-5 business days (orders will be shipped after these days)
Estimated shipping times (AFTER processing time)
- North America: 2-5 business days
- Canada: 7-12 business days
- Europe & World: 12-30 business days
If you still have questions, just email us. We're happy to help!
Ethereal Aesthetics Return Policy
- Due to the handmade nature of the items, we DO NOT offer refunds on orders unless defective.
- All of our items have a full 7-day exchange guarantee for defective items.
- Because we are a small family business, we personally quadruple check every single one of our shipments carefully before shipping it out.
- That said, if your order is damaged during shipping, please
- Email us proof of defect (REQUIRED for refund/exchange) at email@example.com
- This way, we will be able to figure out what happened and how we can fix it. If a mistake ever happens at our end, we will take care of the costs to fix it!
- Please note that we do not cover return shipping costs if the defect occurred during the shipping process.
- Because we have tracking numbers for every single order, we cannot offer a refund if:
- (1) you did not receive the item when the item is marked as sent on USPS website
- (2) if you put in the wrong address AFTER we shipped it out.
- ***Please make sure you double check your address (the address you input is automatically filled in by our shop's shipment fulfillment platform) and are shipping it to a safe place where you know it will not get stolen/a place where you will definitely be able to receive it. Thank you for your understanding!
- Please address returns to:
- Ethereal Aesthetics Returns
9201 Margaret Jewel Lane
Austin, TX 78745
COMMONLY ASKED QUESTIONS:
I've put the wrong address/The address is wrong—what now?
Whatever address the customer inputs during their checkout is automatically filled in by the website platform when we process your order. We NEVER change this address UNLESS:
1. The customer messages us about it before we ship it out
2. USPS notifies us that it is not a USPS-valid address, which we will then message the customer about it. If the customer does not reply within 2 days, we will look up the address on Google Maps to confirm it is a valid address, and ship it to the inputted address. If Google Maps states that it is NOT a valid address, and the customer does not respond, we will NOT ship it out, and refund your order.
That said, if your order is not marked as shipped yet, we will gladly change the address for you :)
HOWEVER, if we have already shipped out your order, unfortunately we have no power over where it goes after that, as it is now under USPS's control. Please contact your USPS to resolve the issue.
If it is sent back to us, we can re-ship it to you if you cover the re-shipment cost.
NO REFUNDS WILL BE GRANTED IN THIS SITUATION. Thank you for your understanding.
My order's tracking number says it's arrived, but my package isn't there?
Unfortunately, we have no power over what happens to your package after we ship out your order, as only USPS has control over what happens thereafter.
We suggest the following advice to hopefully track down your package:
- Contact your local USPS to figure out what happened
- If you live in an area that is susceptible to packages being stolen, we recommend shipping your future packages to a different address (i.e. business address, P.O. box, etc.). Our packaging is discreet (a manila colored bubble mailer with just the shipping label on it).
NO REFUNDS WILL BE GIVEN, as we hold no responsibility in this situation. Thank you for your support and understanding.
STILL HAVE QUESTIONS?
- Ask away! Just email us at firstname.lastname@example.org and we'll get back to you as soon as we can.